Microsoft will also offer better information about price increases, and contact existing customers on recurring 12-month contracts to give them the option to end their contract and claim a pro-rata refund.ĬMA's investigation launched on April 5, 2019, and continues to examine several issues when it comes to online gaming memberships. That's good news for anyone who has forgotten they're still a member. If there is no response yet the subscription is still being paid, Microsoft will cancel the subscription. Important: Contact Max for any refund inquiries in the event you're double billed.If a membership is inactive, Microsoft will contact customers who are still paying for the Xbox Game Pass subscription offering reminders on how to stop payments. This helps avoid duplicate charges for the service.

Wait to re-subscribe through +play until the end of the original subscription's billing cycle.

Contact the service provider to cancel.

If your existing Max subscription is billed by a third party (e.g., Apple, Verizon Fios, etc.) - You must cancel your Max subscription and resubscribe through +play: Billing from Max will stop at the end of the current billing period. You'll be billed by Verizon to the payment method you chose.

Your account will automatically be transferred from Max to Verizon +play.

Enter your Max login (email address and password).

Accept the terms and conditions to complete your purchase.

Confirm your billing address and select your payment method.

Click Get it now from the +play pricing page for Max.

If your existing Max subscription is billed directly by Max, you can move your subscription to +play.

How to cancel auto renew xbox game pass